Terms of Service

These Terms of Service ("Terms") govern your use of the Fernbloom platform operated by Everything's Computer LLC ("we," "us," "our"), including our website at fernbloom.co and application at app.fernbloom.co (together, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Fernbloom is a booking and payments platform for independent practitioners — including therapists, coaches, and educators. The Service allows practitioners to create structured session programs, manage availability, accept bookings, and process payments from their clients.

We are a technology platform. We are not a party to the relationship between practitioners and their clients. We do not provide healthcare, coaching, therapy, education, or any professional services.

2. Accounts

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

Account types

There are two types of accounts:

• Practitioner accounts: for professionals who offer sessions to clients
• Client accounts: for individuals who book and attend sessions with practitioners

Your responsibilities

You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate and complete information and keep it up to date. Notify us immediately at support@fernbloom.co if you suspect unauthorised access.

3. Practitioner terms

Your practice

You are solely responsible for your professional practice, qualifications, licensing, and compliance with applicable laws and regulations in your jurisdiction. You represent that you hold all necessary licences and certifications to offer the services you list on Fernbloom.

Content and listings

You are responsible for the accuracy of your program descriptions, pricing, availability, and any other content you publish through the Service. You must not list services that are illegal, fraudulent, or misleading.

Client relationships

The relationship between you and your clients is between you and them. We are not responsible for disputes, cancellations, refunds, or the quality of services you provide. You are the data controller for your clients' personal data as described in our Privacy Policy.

Payments and Stripe Connect

Payments are processed through Stripe Connect. By using the Service, you agree to Stripe's Connected Account Agreement. We do not hold or manage funds on your behalf — payments flow directly through Stripe to your connected account.

We may charge service fees as described in our pricing. Fees are deducted from transactions processed through the platform. We will notify you of any fee changes at least 30 days in advance.

4. Client terms

Bookings and purchases

When you purchase a program or book a session through Fernbloom, you are entering into an agreement with the practitioner, not with us. The practitioner sets their own pricing, cancellation policies, and terms.

Payments

Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms. Your payment card data is handled directly by Stripe and is not stored by Fernbloom.

Cancellations and refunds

Cancellation and refund policies are set by each practitioner and displayed on their booking page. Refund requests should be directed to the practitioner. We may facilitate refunds through Stripe at the practitioner's request.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Impersonate another person or entity
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorised access to any part of the Service
• Scrape, crawl, or use automated tools to access the Service without permission
• Upload malicious code, viruses, or harmful content
• Use the Service to send spam or unsolicited communications

We may suspend or terminate your account if you violate these terms.

6. Intellectual property

The Service, including its design, code, branding, and content (excluding user-generated content), is owned by Everything's Computer LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.

You retain ownership of any content you create through the Service (program descriptions, profile information, etc.). By posting content, you grant us a licence to display, distribute, and store that content as necessary to operate the Service.

7. Calendar integrations

If you connect a Google or Microsoft calendar, we access your calendar data solely to check availability and create session events. We store encrypted OAuth tokens to maintain the connection. You can revoke calendar access at any time through your account settings, which will delete the stored tokens.

Our use of Google Calendar data complies with Google's API Services User Data Policy, including the Limited Use requirements.

8. Availability and uptime

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance that temporarily affects availability. We will provide reasonable notice of planned maintenance when possible.

9. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or EUR 100, whichever is greater.
• We are not liable for any loss of revenue, clients, data, or business opportunities resulting from your use of or inability to use the Service.

Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your content, your violation of these Terms, or your violation of any third-party rights.

11. Termination

You may close your account at any time through your account settings or by contacting us. We may suspend or terminate your account if you violate these Terms or if we are required to do so by law.

Upon termination:

• Your access to the Service will cease
• Your booking page will be taken offline
• We will retain your data as described in our Privacy Policy
• Outstanding payment obligations survive termination

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may close your account.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. If you are located in the European Economic Area, you retain any mandatory consumer protection rights under the laws of your country of residence.

Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court. If you are a consumer in the EU, you may also bring proceedings in your local courts.

14. General

• If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce any right does not waive that right.
• These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• You may not assign or transfer your rights under these Terms without our consent.

15. Contact us

If you have questions about these Terms, contact us at:

Everything's Computer LLC
Email: support@fernbloom.co